İşveren – Gemlik, Bursa

gemlik ve cerkez koyde ıt onsite technician arayisimiz vardir. ılani yapistiriyorum: your tasks as an ıt service desk engineer you will support our customer remotely and from time to time onsite. main tasks: serve as point of contact for customers seeking technical assistance over the phone or email for issues regarding software and network drives, admin rights, active directory, password recovery (e.g. windows ,bitlocker, sap) vpn ıssues, network ıssues, microsoft office, printers. perform remote resolution of technical issues, through diagnostic techniques and questions. determine the best solution based on the issue and details provided by customers. walk the customer through the problem-solving process. log issues and their resolution (call dispatching, monitoring services, remote support services for the region europe or global, on-site support services for turkey, access management, ınc management, mınc management, service request fulfillment, problem management and change management) location: gemlik (bursa) fully remote (2 months induction onsite) our requirements: technical knowledge of pcs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment 2/3 years of experience in a similar role in enduser support familiar with ticketing system fluent english language - german will be a plus native turkish language ılgilenen arkadaslar alper.eker@hemmersbach.com adresine ingilizce cvlerini iletebilirler. cvlerini ileten arkadaslar with this email ı give my consent to hemmersbach to have access and manage my personal data for recruitment purposes seklinde bir ibare ile iletmeleri onemle rica olunur.